You are celebrating your Anniversary at a wonderful restaurant, you order your favorite meal, it is going to be an excellent night but the waiter is in a bad mood, the order is overdue, and the food is not what you desired, you can hear a debate in the kitchen You would not be going to this restaurant again, and you will tell all your friends also. Poor communication is bad news anywhere, and in the hospitality sector specifically. So how do we prevent Hospitality communicating calamities?

1. Have well-trained staff. If you cannot hire well trained employees, find those that are keen workers and ready to learn, and educate yourself. In actuality, some companies prefer to train their own employees, instead of re-train experienced employees to meet their standards. Well trained staff is the key to providing skilled service.
2. Hospitality is all about Service; worry that to your employees. Hospitality staff often serves individuals that are on holiday; they may have saved all year long for this 1 vacation, they are paying good money and deserve the very best support you can give them nothing less. They expect professional and friendly service and you and your staff are there to make sure they get it done.
3. Good, two-way communication Involving all levels of employees in any best neurology hospital in bangalore industry is necessary to smooth and cost-effective running of your performance. When service staff in your cafe inform management they are constantly running out of particular items on the menu and nothing is done about it, it is bad hospitality communicating, and bad for business. Act ASAP and your employees will know that you appreciate their work and discuss their objective of providing the best service that they can give.
4. Fulfill your guest’s expectations. Very good hospitality communication between guests and staff begins with great office work – you, as direction, need to provide your staff with the best tools they have to offer the guests the service that they expect. When guests arrive at their hotel room anticipating free online service, as advertised on the resort’s website, and find they must pay for it, they increase their displeasure with reception staff, which is not to fault in this situation. Somewhere along the line, someone supplied incorrect information. A normal case of poor communication and bad emotions could easily have been prevented.

Be sure all the right Information is passed between different levels and branches. Ensure marketing team is well informed, and promote only what you know you can deliver. Building unrealistic expectations leads to untold disputes – not great for business.